I have ordered from this website 3 times, 2 guitars & 1 Galaxy FT-1 Finger Protector for a finger injury. 3 orders went through seemlessly. I do lke that they confirm the orders first without just charging my credit card, making sure what I ordered is exactly what I wanted. To me every step of security is a positive. That is one reason I feel secure an keep purchasing from the Galaxy website. As far as their guitars, they played exceptional right out of the box. I have not had any challenges with them.