When I first opened my PayPal account 4 months ago I had to call customer service several times. When I logged in the site it showed my account as being fully functional with funds available, but when I tried to make a purchase or send money a message displayed saying my transaction could not be processed now -please call customer service. I think this probably happened because they were separating there company from ebay at that time. Now I think there site and service is great. I have not had any problems at all for 3 months.